Dispute Management

Objective

To resolve conflicts swiftly, fairly, and transparently.

Implementation

1. Efficient System: We have implemented a robust dispute management system to address issues between buyers and sellers promptly.

2. Mediation Process: Our dedicated team works diligently to mediate disputes, ensuring a fair and impartial resolution process.

3. Resolution Timeline: We aim to resolve most disputes within [specific timeframe, e.g., 5-7 business days] to minimize disruption to all parties.

4. Communication: Both parties are kept informed throughout the dispute resolution process via [communication method, e.g., email or platform notifications].

5. Outcome: If the dispute is resolved in favor of the buyer, funds held in escrow will be refunded in full within [specific timeframe, e.g., 2-3 business days].

6. Appeal Process: In case either party disagrees with the resolution, we offer an appeal process [brief description of appeal process].

7. Preventive Measures: We continuously analyze dispute patterns to improve our platform and prevent common issues.